We’ll direct you through the claim procedure.

This guide will ask you a question and based upon your response show you another question or employment result.

Before you begin, check if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You might need to provide supporting documents to progress your claim.

We’ll let you understand the result of your claim. We’ll send out a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually made a mistake you can ask us to review our choice.

We can help if you’re in financial hardship or need special support while we process your claim.

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Nominee arrangement in location?

To declare on someone else’s behalf you need to be authorised.

The person you’re declaring for should choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You need to have an arrangement in place to declare on somebody else’s behalf.

The person you’re declaring for will need to begin the procedure. Check out how to include a Candidate plan utilizing your online account.

7: Do you want to claim online?

The simplest way is to declare online.

8: You can claim over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling weak, or require to isolate yourself in the house, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To declare a payment you need a myGov account connected to Centrelink. If you don’t have a myGov account, it’s simple to develop one.

To link Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

1. In myGov, select View and link services.

1. Under Link a service discover Centrelink and choose Link.
2. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
3. Select Centrelink from your connected services.
4. Select Make a claim or employment view claim status, then Make a claim.
5. Under Job Seekers select Get Started.
6. Select Obtain JobSeeker Payment then follow the prompts to complete your claim.
   
   13: Create a myGov account and prove who you are to connect to Centrelink
   
   To declare a payment you need a Centrelink online account connected to myGov. If you do not have a myGov account, it’s easy to develop one.
   
   Follow these actions.
   
   1. Go to myGov and select Create an account.
7. Read the Regards to usage. If you concur to the terms, select I concur.
8. Enter your e-mail address, then validate this address utilizing a code we email to you. Your myGov account must utilize a distinct e-mail address. You can’t utilize the very same e-mail for another myGov account.
9. Enter your mobile number, if you have one. If you go into a number you’ll get a code sent to it each time you sign in to your myGov account.
10. Create a password and 3 secret questions and get in responses.
11. You’ve developed your myGov account, select Continue to myGov.
    
    After you prove who you are through myGov by going into some details about you, you’ll get a CRN. We’ll if you currently have a CRN or create one and link Centrelink to your myGov account.
    
    14: Prove who you are to link Centrelink
    
    1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
12. Select I need a CRN.
13. Follow the prompts to enter your identity details.
14. Enter info from your Medicare card.
15. Enter some individual information and we’ll inspect them against our records.
16. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
17. You’ll require identity details from among these documents: - current Australian passport
18. Australian birth certificate
19. Australian citizenship certificate
20. Australian visa.
    
    You’ll likewise require identity details from among these documents:
    
    - Australian driver licence
21. ImmiCard issued by the Department of Home Affairs
22. Australian Citizenship by Descent Certificate.
    
    You can now start your claim for a payment. Before you can submit your claim, you’ll require to check out a service centre to complete our identity requirements. You’ll need to give us an appropriate photo identity document in addition to any other documents we may request.
    
    If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
    
    15: How to claim after you develop your myGov account and link to Centrelink
    
    16: Is your myGov account linked to Centrelink?
    
    You require to connect your myGov account to Centrelink to make your claim.
    
    17: Do you have a Centrelink Customer Reference Number (CRN)?
    
    If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.
    
    18: Check in to myGov and prove who you are to link Centrelink
    
    To declare a payment online, you’ll require to do both the following:
    
    - link your Centrelink online account to myGov
23. show your identity to Centrelink.
    
    You can do both of these with a strong Digital Identity.
    
    myGovID is currently the only Digital Identity company that provides the strong level Digital Identity required for Centrelink.
    
    Download and use the myGovID app to get a strong level Digital Identity. You’ll need to enter your personal details, details from your identity files and verify your photo.
    
    Find out how to establish the myGovID app on the myGovID website.
    
    Once you have a strong level Digital Identity, follow these actions to connect Centrelink and show your identity.
    
    1. Sign in to myGov.
24. Select View and link services, then choose Centrelink.
25. Give your grant share your details with Centrelink.
26. Select No to Do you have or know your CRN?
27. Select Get started in the Digital Identity (Recommended) box.
28. Connect your Digital Identity to myGov.
29. Enter other information about you.
    
    If you can’t show your identity online, call us on the Centrelink Employment Services line.
    
    19: How to declare after linking Centrelink to your myGov
    
    Once your Centrelink online account is linked to myGov, you can apply online.
    
    1. Check in to myGov.
30. Select Make a claim or view declare status, then Make a claim.
31. Under Job Seekers choose Start.
32. Select Request JobSeeker Payment then follow the prompts to finish your claim.
    
    20: Sign in to myGov and make a claim in Centrelink
    
    If your Centrelink online account is connected to myGov, you can use online.
    
    To do this:
    
    1. Sign in to myGov.
33. Select Make a claim or view claim status, then Make a claim.
34. Under Job Seekers select Begin.
35. Select Request JobSeeker Payment and follow the triggers to complete your claim.
    
    We’ll tell you if you need to do anything else to complete your claim. We may ask you send supporting documents to send your claim.
    
    You can finish these steps up to 13 weeks before your circumstances change. You can then submit your claim 2 week before your situations alter. We’ll contact you to advise you to do this.
    
    21: Sign in to myGov and link to Centrelink with your CRN to claim
    
    To declare a payment you need a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online represent you and connect it to your myGov.
    
    Follow these steps:
    
    1. Sign in to myGov.
36. Select View and link services, then choose Centrelink.
37. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
38. Select Centrelink from your linked services.
39. Select Make a claim or view claim status, then Make a claim.
40. Under Job Seekers select Start.
41. Select Look For JobSeeker Payment and follow the prompts to finish your claim.
    
    We’ll inform you if you require to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.
    
    22: After you declare by phone
    
    We’ll call you if we need more information.
    
    We’ll send you a letter to let you understand your claim outcome. If your claim succeeds, we’ll let you know:
    
    - when you’ll get your first payment
42. just how much you’ll get.
    
    23: After you claim online
    
    After you submit your claim online, you’ll get a receipt informing you:
    
    - the ID number of your claim
43. the date we approximate your claim will be complete.
    
    If your Centrelink online account is linked to myGov, check in now to track your claim online.
    
    Check in to myGov
    
    You can likewise use the Express Plus Centrelink mobile app.
    
    If you don’t concur with our decision call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to examine our decision.
    
    To do your service with us, develop a myGov account and link it to Centrelink.
    
    You require to show your identity before you declare a payment or service.
    
    When you declare a payment or service, we’ll ask you for some documents to support your claim.
    
    If you or your partner stop work, or modification from full time to casual work we’ll need a Work Separation Certificate from you in some situations.
    
    You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, update your information and get payments for you.