This file explains how a person can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers need to claim as soon as possible online via the Services Australia site.

To get approved for JSP a person need to:

- be of qualifying age for JSP

• fulfill Australian residence requirements for JSP
• be unemployed, and
• trying to find work and going to take part in activities that increase their opportunities of finding a job, or
• unable to work, study or try to find work due to medical condition, disease or injury, or
• utilized or studying full time and are not able to undertake these due to a medical condition, disease or injury and work or research study to return to
  
  If the consumer has actually indicated they are unable to work due to a short-lived inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW consumers declaring JSP
  
  A DSP customer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their income falls listed below the JSP earnings test cut-off
  
  For instance, a self-employed DSP consumer is still working 30 hours weekly, but their income has actually reduced. See Rates and Thresholds.
  
  In all cases, examine if the client is qualified to have their DSP renewed before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they become qualified they need to provide their savings account balances, evidence of income and employment separation details.
  
  Customers can begin an early claim online. They will have the ability to complete Your individual details, Your situations and Your financial details.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have fewer questions to address in the online claim.
  
  Customers can not complete Review and Confirm, Next actions or send the claim online till within 2 week of being qualified for JSP. They will get a suggestion notification 14 days before the eligibility date.
  
  A detained individual might lodge a claim as much as 3 weeks before release from prison. These claims are not thought about early claims as the consumer is qualified but not payable when they declare.
  
  Customers moving from a present earnings assistance payment can lodge an early claim approximately 28 days before the date of credentials.
  
  Online claims
  
  Customers should produce a myGov account and connect their Centrelink online account to it.
  
  Once the consumer has connected their Centrelink online account to myGov, to start an online claim for JSP they need to:
  
  - sign in to myGov and access their linked Centrelink online account
• guarantee their personal information are correct. From the menu, choose the My information > Personal and contact details > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. For more info, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a reduced question set as part of their online claim if they are:
  
  - presently in receipt of an income assistance payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a job is provided to the consumer on their Centrelink online account homepage as much as 28 days prior to losing certification for their existing payment.
  
  The task will permit the customer to carry out a structured claim process to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for consumers considered unable or unsuitable to complete an online claim or nominees. ACC must also be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ’ Channel Hopping’ within ACC suggests:
  
  - the client can start a claim online and a Service Officer can take it over, or
• a Service Officer can help a client start a claim which can then be completed by the consumer in their Centrelink online account
  
  Remote consumers
  
  If the consumer resides in a remote location and typically utilizes a representative, Remote Service Centre, or phone to do organization and is unable or unsuitable to finish an online claim, the consumer needs to be moved to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) group offers specialised remote service for identified remote clients.
  
  The client should have:
  
  - the remote indication showing on the Customer Overview, or
• a domestic address in a remote place
  
  To examine the address remains in a remote area:
  
  - search the town name in Office Locator
• view the Towns Result List
• view the Remoteness column
  
  Customers with nominee arrangements
  
  Correspondence candidates can send an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to declare JSP on behalf of their principal, offer an online claim initially. If they decline the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.
  
  If a nominee is claiming on behalf of an individual, motivate the candidate to help the person claim JSP utilizing the person’s Centrelink online account. If the nominee is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some circumstances, it may not be affordable for a consumer to complete all Required jobs prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to a Location of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) assessments.
  
  If the consumer has actually moved address within the previous 26 weeks, Services Australia should figure out if they have actually minimized their work potential customers by relocating to a new location.
  
  If this is the case, the Service Officer should examine a possible MALEP employment associated exclusion period.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the client has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have taken place.
  
  Do not generate compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to identify a non-compliance event has occurred.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most task applicants are subject to RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job hunters who are eligible for a recommendation to a Labor force Australia or other specialist service provider, will have an initial visit reserved during the Participation Interview. Attending this very first service provider appointment is referred to as the task seeker’s RapidConnect requirement.
  
  In most cases, meeting RapidConnect requirements will determine the start date of the job candidate’s income assistance payment. Note: this goes through job candidates satisfying any waiting durations and annunciogratis.net qualification requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new job candidates to the Workforce Australia online employment service. This excludes job candidates living in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  aged 55 years and over who have been receiving an earnings support payment or allowance for 9 or more continuous months may be entitled to a greater rate of payment. The system will instantly calculate this and use the proper rate for eligible consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data may provide to customers throughout their online claim. Employer details, name and ABN, will exist to the customer if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the alternative to verify the employer within the claim. If a client validates the company, as soon as on payment, STP pre-filled income will be presented to the consumer when they report. If the client does not verify the employer, when on payment, the STP company might present to the consumer again when they report.